A few months after launching the website and scheduling app, appointments were fully booked. Surveys showed it was time to extend the reach of BC4U’s outstanding services to people who can’t make it to clinics in-person. Out-of-box telehealth products were evaluated, but none held a candle to the seamless experience 303 Software could provide across mobile and desktop devices and operating systems, without requiring app download. Our lean, cross-functional team collaborated closely with BC4U to plan, design, and begin building the custom solution.
Key deliverables for the Telehealth product planning and design included: lean business model canvas, needs analysis, data analysis (quantitative and qualitative), user journeys, architecture diagram, product roadmap, wireframes, interactive high-fidelity mockups, written copy. The result is a clear set of functional and visual blueprints to create a fully HIPAA compliant Telehealth system.