Banking on the move

Since 1934, Denver Community Credit Union has made a difference in members' lives by providing financial opportunity. With quality loans with low rates, savings and checking products that help members effectively manage their money, as well as financial education, the credit union positively impacts members and communities.

Situation

The Federal Reserve reports that more than 53 percent of all smartphone users prefer to bank from their mobile devices. The Denver Community Credit Union (DCCU) had an antiquated, non-mobile responsive site that was seeing very little user engagement and did not provide the DCCU member base with the appropriate forum for interaction with their banking institution.

Solution

DCCU chose 303 Software to completely rebuild the site from the ground up. Our team reviewed the current site, created a new site architecture, user experience plan and user interface. Together we built new forms of connection for members, ways to find all upcoming events and member activities, as well as an easy way to access information about DCCU.

The bank has noticed improved membership interaction and positive feedback across the board.

Result

With a fully responsive website, DCCU members can easily access the information they require. The bank has noticed improved membership interaction and positive feedback across the board. DCCU site administrators are able to effectively and efficiently manage their website without specific assistance from 303 Software unless new feature requests are made.

"303 Software focused on a solution that made sure our members continued to get the service they deserved. They gave solid advice. They honestly assessed our projects, and gave us confidence that they could plan and implement our projects successfully. Moving forward, they have sat with us and planned strategies to make future projects efficient. The customer-service and communication has always been top notch. Websites get more complicated every day, and I look forward to having a trusted partner working with our organization to make sure our website performs effectively," said Helen Gibson, Vice President of Marketing and Education at DCCU.

Schedule a 15-minute call and learn how 303 Software can help get your credit union on the move.